Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Bill and Account Collectors
SOC: 43-3011 O*NET: 43-3011.00
Median Salary
$46,040
per year
Job Growth
📉 -10.5%
Slower (2024-2034)
Annual Openings
13.7
projected jobs/year
Education Level
High school diploma or equivalent
Job Zone 2
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
What does a Bill and Account Collectors do?
How much can you earn?
Entry Level
$33,960
10th percentile
Early Career
$38,290
25th percentile
Median
$46,040
50th percentile
Experienced
$54,990
75th percentile
Top Earners
$65,830
90th percentile
National Salary Distribution
10th
$33,960
25th
$38,290
Middle 50%
MEDIAN
$46,040
Mean: $48,370
75th
$54,990
90th
$65,830
Middle 50% of earners
Median salary
Mean (average)
Key Insights
- •Salary range spans $31,870 from entry level to top earners
- •Middle 50% earn between $38,290 and $54,990
- •Salary spread is 36.3% around the median, showing moderate variation
- •Total national employment: 165,020 professionals
What's the job outlook?
Job Market Intelligence
Low Demand
Market demand
Medium Risk
Automation risk
Current Employment
National Employment:166,900
Top Industries
Administrative and Support and Waste Management and Remediation Services30.6%
Administrative and Support Services30.2%
Business Support Services25.4%
10-Year Outlook
Growth Rate:-10.5%
Annual Openings:13,700
Employment Projections
2024 (Current)166,900
Current
2034 (Projected)149,400
-10.5%
-17,500
Employment Change
-10.5%
Growth Rate
10
Year Projection
Growth Category: Decline
Geographic Salary & Employment Data
Explore where Bill and Account Collectors professionals work across the United States
Showing 15 of 50 locations
Texas
20,800 jobs$44,2001.40x
California
15,100 jobs$57,0700.78x
Florida
13,350 jobs$44,8601.27x
New York
8,740 jobs$47,7100.86x
Ohio
8,660 jobs$44,4001.46x
Georgia
6,610 jobs$46,6001.27x
Arizona
6,360 jobs$45,9501.86x
Pennsylvania
6,290 jobs$45,1900.98x
North Carolina
5,300 jobs$45,7701.01x
Illinois
4,310 jobs$47,2200.66x
South Carolina
4,060 jobs$41,0401.67x
Missouri
3,820 jobs$45,5401.22x
Minnesota
3,800 jobs$48,1601.22x
Virginia
3,760 jobs$44,7100.86x
Tennessee
3,690 jobs$43,2901.05x
Understanding the Data
Location Quotient (LQ):
- • LQ > 1.0: More jobs than national average
- • LQ = 1.0: Same as national average
- • LQ < 1.0: Fewer jobs than national average
Data Source:
Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), May 2024
Key Growth Factors
- •Employment decline projected
What skills do you need?
Top 10 Most Important Skills
#1
Speaking
100%
#2
Active Listening
94%
#3
Social Perceptiveness
86%
#4
Persuasion
80%
#5
Writing
74%
#6
Critical Thinking
66%
#7
Reading Comprehension
60%
#8
Negotiation
54%
#9
Service Orientation
46%
#10
Time Management
40%
Skills Overview
Speaking
advanced5.0
100%
Active Listening
advanced4.7
94%
Social Perceptiveness
intermediate4.3
86%
Persuasion
intermediate4.0
80%
Writing
intermediate3.7
74%
Critical Thinking
intermediate3.3
66%
Reading Comprehension
basic3.0
60%
Negotiation
basic2.7
54%
Skills are rated on a scale of 0-5, with 5 being the most important. The complexity level indicates how advanced the skill typically needs to be.
Filter:
Sort by:
Speaking
advancedImportance100%
skills
5.0/5.0
Active Listening
advancedImportance94%
skills
4.7/5.0
Social Perceptiveness
intermediateImportance86%
skills
4.3/5.0
Persuasion
intermediateImportance80%
skills
4.0/5.0
Writing
intermediateImportance74%
skills
3.7/5.0
Critical Thinking
intermediateImportance66%
abilities
3.3/5.0
Reading Comprehension
basicImportance60%
abilities
3.0/5.0
Negotiation
basicImportance54%
skills
2.7/5.0
Service Orientation
basicImportance46%
skills
2.3/5.0
Time Management
basicImportance40%
skills
2.0/5.0
Highly Transferable Skills
These skills are valuable across multiple career paths, making career transitions easier:
Insurance Sales Agents100%
5 shared skills
Advertising Sales Agents82%
5 shared skills
Agents and Business Managers of Artists, Performers, and Athletes82%
5 shared skills
Customer Service Representatives82%
5 shared skills
Fundraisers82%
5 shared skills
Home Health Aides82%
5 shared skills
Skills by Career Stage
Entry Level
Must Have:
- ✓Speaking
- ✓Active Listening
- ✓Social Perceptiveness
- ✓Persuasion
Learn on the Job:
- →Negotiation
- →Critical Thinking
- →Reading Comprehension
Mid Career
Expected:
- ✓Speaking
- ✓Active Listening
- ✓Social Perceptiveness
- ✓Persuasion
Senior Level
Mastery Required:
- ★Speaking
- ★Active Listening
- ★Social Perceptiveness
- ★Writing
Skill Development Tips
- •Focus on developing the top 5 skills first - they have the highest impact on career success
- •Transferable skills open doors to related careers and provide flexibility
- •Balance technical skills with soft skills for well-rounded professional development
- •Entry-level positions prioritize foundational skills that can be built upon over time
What technology will you use?
Technology & Digital Skills
Essential technology proficiencies for Bill and Account Collectors
Technology Intensity
Very High
Digital Literacy Requirements
This career requires expert digital literacy
1
Basic
2
Intermediate
3
Advanced
4
Expert
Key Digital Competencies:
Advanced software proficiencySystem architecture understandingAutomation and scriptingEmerging technology adaptationTechnical problem-solving
🔥
Hot Technologies in Demand
These technologies are currently trending and highly sought after in this field
Intuit QuickBooks
🔥 Hot TechMicrosoft Dynamics
🔥 Hot TechMicrosoft Outlook
🔥 Hot TechSAP software
🔥 Hot TechMEDITECH software
🔥 Hot TechMicrosoft Office software
🔥 Hot TechMicrosoft PowerPoint
🔥 Hot TechMicrosoft Excel
🔥 Hot TechMicrosoft Word
🔥 Hot TechTechnology Stack
Technology Stack Overview
Key technologies used in this career
Intuit QuickBooks
Microsoft Dynamics
Microsoft Outlook
SAP software
MEDITECH software
Microsoft Office software
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
📚 Technology Learning Resources
Recommended Certifications
- •Vendor-specific software certifications
- •Industry-recognized technology credentials
- •Professional development courses
Online Learning Platforms
- •LinkedIn Learning - Comprehensive technology courses
- •Coursera - University-level programs
- •Udemy - Practical skills training
💡 Technology Skill Development Tips
- •Focus on mastering hot technologies first - they're currently most in-demand
- •Build a portfolio demonstrating your proficiency with key tools and software
- •Stay current through continuous learning - technology evolves rapidly
- •Consider vendor certifications to validate your skills to employers
What's the work environment like?
🏢
Location
MOSTLY INDOOR
💪
Physical Demand
MODERATE
👥
Team Orientation
MOSTLY TEAM
🤝
Customer Interaction
CONSTANT
💡Is This Work Environment Right for You?
Consider these factors when evaluating if you'll thrive in this work environment:
- •Are you comfortable working in mostly indoor environments?
- •Can you meet moderate physical demands?
- •Do you enjoy mostly team team environments?
- •Are you comfortable working with safety protocols and protective equipment?
What are the key tasks?
Tasks & Responsibilities
15
Core Tasks
8
Daily Tasks
20
Work Activities
0
Emerging Tasks
Filter:
Sort by:
General Responsibilities (11)Documentation & Record-Keeping (3)Operations & Execution (1)
1
Receive payments and post amounts paid to customer accounts.
🔴Daily
Importance:
General Responsibilities100% perform100%
2
Locate and monitor overdue accounts, using computers and a variety of automated systems.
🔴Daily
Importance:
General Responsibilities97% perform98%
3
Record information about financial status of customers and status of collection efforts.
🔴Daily
Importance:
Documentation & Record-Keeping94% perform96%
4
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
🔴Daily
Importance:
General Responsibilities91% perform94%
5
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
🔴Daily
Importance:
General Responsibilities88% perform92%
6
Advise customers of necessary actions and strategies for debt repayment.
🔴Daily
Importance:
General Responsibilities85% perform90%
7
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
🔴Daily
Importance:
General Responsibilities82% perform88%
8
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
🔴Daily
Importance:
Operations & Execution79% perform86%
9
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
🟡Weekly
Importance:
Documentation & Record-Keeping76% perform84%
10
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
🟡Weekly
Importance:
General Responsibilities73% perform82%
💡 Key Takeaways
- •Daily tasks focus primarily on general responsibilities activities
- •47% of tasks are performed by most workers in this occupation
- •Career advancement brings increased leadership and strategic responsibilities
What career paths are available?
Career Pathways
0
Advancement Opportunities
0
Lateral Move Options
0%
Avg. Salary Increase
Advancement Opportunities
Typical career progression paths from Bill and Account Collectors
💡 Career Planning Tips
- •Most successful advancement happens after 3-5 years of experience
- •Lateral moves can provide valuable cross-functional experience for future leadership roles
- •Focus on developing skills that are transferable across multiple career paths
- •Consider industry trends when planning long-term career moves
Is this career right for you?
Personality & Values Fit
Is This Career Right for You?
Bill and Account Collectors professionals typically have a CES Holland code and highly value relationships
CConventional
EEnterprising
SSocial
Important Personality Traits
Work styles that contribute to success as a Bill and Account Collectors
Integrity
Very ImportantIntegrity
Importance Level4.40
Attention to Detail
Very ImportantAttention to Detail
Importance Level4.35
Dependability
Very ImportantDependability
Importance Level4.33
Independence
Very ImportantIndependence
Importance Level4.31
Cooperation
Very ImportantCooperation
Importance Level4.28
Analytical Thinking
Very ImportantAnalytical Thinking
Importance Level4.22
Complete Work Styles Profile
Integrity
4.4
Attention to Detail
4.3
Dependability
4.3
Independence
4.3
Cooperation
4.3
Analytical Thinking
4.2
Initiative
4.2
Self-Control
4.2
Persistence
4.2
Stress Tolerance
4.1
💡 Tips for Career Fit Success
- •While personality fit is important, skills can be developed with practice and training
- •Consider informational interviews to better understand the day-to-day personality requirements
- •Work environments vary by employer - research specific companies for cultural fit
- •Your interests and values may evolve - reassess periodically throughout your career
What education is required?
Education Level
High school diploma or equivalent
Typical duration: High school diploma or GED
Preparation Level
Job Zone 2
Some Preparation Needed
Experience Needed
Some previous work-related skill, knowledge, or experience may be helpful
📚 Education Requirement
Required Level:High school diploma or equivalent
These occupations usually require a high school diploma and may require some vocational training or job-related course work.
Training:
Training of a few months to a year
💼 Experience Requirement
Some previous work-related skill, knowledge, or experience may be helpful
Common pathways to gain experience:
- • Some previous work-related skill, knowledge, or experience
- • Vocational school programs (6 months to 2 years)
- • Industry certifications helpful
2
Job Zone Two: Some Preparation Needed
These occupations usually require a high school diploma and may require some vocational training or job-related course work.
Some previous work-related skill, knowledge, or experienceVocational school programs (6 months to 2 years)Industry certifications helpful
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