Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Computer User Support Specialists
SOC: 15-1232 O*NET: 15-1232.00
Median Salary
$60,340
per year
Job Growth
📉 -3.7%
Slower (2024-2034)
Annual Openings
40.8
projected jobs/year
Education Level
Vocational school, on-the-job training, or associate degree
Job Zone 3
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Overview
Compensation & Benefits
Salary Distribution by Percentile
Understanding where you might fall in the salary range based on experience and location.
10th
$36,204
25th
$48,272
50th (Median)
$60,340
75th
$72,408
90th
$90,510
Percentile Explained: If you're in the 75th percentile, you earn more than 75% of workers in this occupation. Entry-level positions typically fall in the 10th-25th percentile range, while experienced professionals often reach the 75th-90th percentile.
Typical Benefits Package
Health & Wellness
- ✓Health Insurance
- ✓Dental Insurance
- ✓Vision Insurance
- ✓Mental Health Support
- ✓Wellness Programs
Financial Benefits
- ✓401(k) Retirement Plan
- ✓Employer Match (typically 3-6%)
- ✓Profit Sharing
- ✓Stock Options
- ✓Performance Bonuses
Work-Life Balance
- ✓Paid Time Off (15-25 days)
- ✓Paid Sick Leave
- ✓Flexible Work Arrangements
- ✓Remote Work Options
- ✓Parental Leave
Professional Development
- ✓Tuition Reimbursement
- ✓Professional Certifications
- ✓Conference Attendance
- ✓Training Programs
- ✓Mentorship Opportunities
Note: Benefits vary widely by employer, company size, and location. Large corporations and tech companies often offer more comprehensive packages, while small businesses may offer fewer benefits but more flexibility. Always review the complete compensation package, not just base salary.
Job Market Intelligence
Job Market Intelligence
Low Demand
Market demand
Medium Risk
Automation risk
Current Employment
National Employment:729,500
10-Year Outlook
Growth Rate:-3.7%
Annual Openings:40,800
Employment Projections
2024 (Current)729,500
Current
2034 (Projected)702,500
-3.7%
-27,000
Employment Change
-3.7%
Growth Rate
10
Year Projection
Growth Category: Decline
Key Growth Factors
- •Employment decline projected
Top Skills
✓
Active Listening
Active Listening
✓
Reading Comprehension
Reading Comprehension
✓
Speaking
Speaking
✓
Critical Thinking
Critical Thinking
✓
Complex Problem Solving
Complex Problem Solving
✓
Writing
Writing
✓
Judgment and Decision Making
Judgment and Decision Making
✓
Learning Strategies
Learning Strategies
✓
Monitoring
Monitoring
✓
Service Orientation
Service Orientation
Key Knowledge Areas
✓
Computers and Electronics
✓
Customer and Personal Service
✓
Telecommunications
✓
English Language
✓
Education and Training
✓
Mechanical
✓
Engineering and Technology
✓
Administration and Management
✓
Administrative
✓
Communications and Media
Education & Training
Education Required
Vocational school, on-the-job training, or associate degree
Experience Required
Previous work-related skill, knowledge, or experience required
Job Training
Training of more than one year