Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Customer Service Representatives
SOC: 43-4051 O*NET: 43-4051.00
Median Salary
$42,830
per year
Job Growth
📉 -5.5%
Slower (2024-2034)
Annual Openings
341.7
projected jobs/year
Education Level
High school diploma or equivalent
Job Zone 2
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Overview
Compensation & Benefits
Salary Distribution by Percentile
Understanding where you might fall in the salary range based on experience and location.
10th
$25,698
25th
$34,264
50th (Median)
$42,830
75th
$51,396
90th
$64,245
Percentile Explained: If you're in the 75th percentile, you earn more than 75% of workers in this occupation. Entry-level positions typically fall in the 10th-25th percentile range, while experienced professionals often reach the 75th-90th percentile.
Typical Benefits Package
Health & Wellness
- ✓Health Insurance
- ✓Dental Insurance
- ✓Vision Insurance
- ✓Mental Health Support
- ✓Wellness Programs
Financial Benefits
- ✓401(k) Retirement Plan
- ✓Employer Match (typically 3-6%)
- ✓Profit Sharing
- ✓Stock Options
- ✓Performance Bonuses
Work-Life Balance
- ✓Paid Time Off (15-25 days)
- ✓Paid Sick Leave
- ✓Flexible Work Arrangements
- ✓Remote Work Options
- ✓Parental Leave
Professional Development
- ✓Tuition Reimbursement
- ✓Professional Certifications
- ✓Conference Attendance
- ✓Training Programs
- ✓Mentorship Opportunities
Note: Benefits vary widely by employer, company size, and location. Large corporations and tech companies often offer more comprehensive packages, while small businesses may offer fewer benefits but more flexibility. Always review the complete compensation package, not just base salary.
Job Market Intelligence
Job Market Intelligence
Low Demand
Market demand
Medium Risk
Automation risk
Current Employment
National Employment:2,814,000
10-Year Outlook
Growth Rate:-5.5%
Annual Openings:341,700
Employment Projections
2024 (Current)2,814,000
Current
2034 (Projected)2,660,300
-5.5%
-153,700
Employment Change
-5.5%
Growth Rate
10
Year Projection
Growth Category: Decline
Key Growth Factors
- •Employment decline projected
Top Skills
✓
Active Listening
Active Listening
✓
Service Orientation
Service Orientation
✓
Speaking
Speaking
✓
Reading Comprehension
Reading Comprehension
✓
Critical Thinking
Critical Thinking
✓
Complex Problem Solving
Complex Problem Solving
✓
Time Management
Time Management
✓
Social Perceptiveness
Social Perceptiveness
✓
Persuasion
Persuasion
✓
Negotiation
Negotiation
Key Knowledge Areas
✓
Customer and Personal Service
✓
English Language
✓
Administration and Management
✓
Sales and Marketing
✓
Mathematics
✓
Administrative
✓
Computers and Electronics
Education & Training
Education Required
High school diploma or equivalent
Experience Required
Some previous work-related skill, knowledge, or experience may be helpful
Job Training
Training of a few months to a year