Directly supervise and coordinate the activities of clerical and administrative support workers.
First-Line Supervisors of Office and Administrative Support Workers
SOC: 43-1011 O*NET: 43-1011.00
Median Salary
$66,140
per year
Job Growth
📉 -0.3%
Slower (2024-2034)
Annual Openings
144.5
projected jobs/year
Education Level
Vocational school, on-the-job training, or associate degree
Job Zone 3
Directly supervise and coordinate the activities of clerical and administrative support workers.
What does a First-Line Supervisors of Office and Administrative Support Workers do?
How much can you earn?
Entry Level
$43,920
10th percentile
Early Career
$53,190
25th percentile
Median
$66,140
50th percentile
Experienced
$82,340
75th percentile
Top Earners
$102,980
90th percentile
National Salary Distribution
10th
$43,920
25th
$53,190
Middle 50%
MEDIAN
$66,140
Mean: $71,560
75th
$82,340
90th
$102,980
Middle 50% of earners
Median salary
Mean (average)
Key Insights
- •Salary range spans $59,060 from entry level to top earners
- •Middle 50% earn between $53,190 and $82,340
- •Salary spread is 44.1% around the median, showing high variation
- •Total national employment: 1,495,580 professionals
What's the job outlook?
Job Market Intelligence
Low Demand
Market demand
Medium Risk
Automation risk
Current Employment
National Employment:1,558,400
Top Industries
Finance and Insurance12.3%
Ambulatory Health Care Services11.3%
Professional, Scientific, and Technical Services8.2%
10-Year Outlook
Growth Rate:-0.3%
Annual Openings:144,500
Employment Projections
2024 (Current)1,558,400
Current
2034 (Projected)1,554,400
-0.3%
-3,900
Employment Change
-0.3%
Growth Rate
10
Year Projection
Growth Category: More slowly than average
Geographic Salary & Employment Data
Explore where First-Line Supervisors of Office and Administrative Support Workers professionals work across the United States
Showing 15 of 50 locations
Texas
172,150 jobs$64,3201.28x
California
164,320 jobs$75,0900.94x
Florida
102,450 jobs$62,2901.08x
New York
82,420 jobs$77,2300.89x
Pennsylvania
61,960 jobs$63,9901.06x
New Jersey
54,460 jobs$73,7401.32x
Tennessee
51,330 jobs$64,7601.62x
Georgia
47,790 jobs$63,1201.01x
Ohio
44,510 jobs$62,8200.83x
Illinois
42,850 jobs$66,0100.73x
Massachusetts
39,170 jobs$75,2401.11x
North Carolina
38,780 jobs$61,0300.82x
Virginia
34,570 jobs$65,6700.88x
Washington
33,360 jobs$77,6300.97x
Arizona
31,750 jobs$63,0301.02x
Understanding the Data
Location Quotient (LQ):
- • LQ > 1.0: More jobs than national average
- • LQ = 1.0: Same as national average
- • LQ < 1.0: Fewer jobs than national average
Data Source:
Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), May 2024
Key Growth Factors
- •Employment decline projected
What skills do you need?
Top 10 Most Important Skills
#1
Monitoring
100%
#2
Active Listening
94%
#3
Coordination
86%
#4
Social Perceptiveness
80%
#5
Speaking
74%
#6
Reading Comprehension
66%
#7
Critical Thinking
60%
#8
Time Management
54%
#9
Judgment and Decision Making
46%
#10
Management of Personnel Resources
40%
Skills Overview
Monitoring
advanced5.0
100%
Active Listening
advanced4.7
94%
Coordination
intermediate4.3
86%
Social Perceptiveness
intermediate4.0
80%
Speaking
intermediate3.7
74%
Reading Comprehension
basic3.3
66%
Critical Thinking
intermediate3.0
60%
Time Management
basic2.7
54%
Skills are rated on a scale of 0-5, with 5 being the most important. The complexity level indicates how advanced the skill typically needs to be.
Filter:
Sort by:
Monitoring
advancedImportance100%
skills
5.0/5.0
Active Listening
advancedImportance94%
skills
4.7/5.0
Coordination
intermediateImportance86%
skills
4.3/5.0
Social Perceptiveness
intermediateImportance80%
skills
4.0/5.0
Speaking
intermediateImportance74%
skills
3.7/5.0
Reading Comprehension
basicImportance66%
abilities
3.3/5.0
Critical Thinking
intermediateImportance60%
abilities
3.0/5.0
Time Management
basicImportance54%
skills
2.7/5.0
Judgment and Decision Making
basicImportance46%
abilities
2.3/5.0
Management of Personnel Resources
basicImportance40%
skills
2.0/5.0
Highly Transferable Skills
These skills are valuable across multiple career paths, making career transitions easier:
Recycling Coordinators100%
5 shared skills
First-Line Supervisors of Production and Operating Workers100%
5 shared skills
Aircraft Cargo Handling Supervisors82%
5 shared skills
Camera Operators, Television, Video, and Film82%
5 shared skills
Farmers, Ranchers, and Other Agricultural Managers82%
5 shared skills
First-Line Supervisors of Firefighting and Prevention Workers82%
5 shared skills
Skills by Career Stage
Entry Level
Must Have:
- ✓Monitoring
- ✓Active Listening
- ✓Coordination
- ✓Social Perceptiveness
Learn on the Job:
- →Time Management
- →Reading Comprehension
- →Critical Thinking
Mid Career
Expected:
- ✓Monitoring
- ✓Active Listening
- ✓Coordination
- ✓Social Perceptiveness
Senior Level
Mastery Required:
- ★Active Listening
- ★Social Perceptiveness
- ★Speaking
Skill Development Tips
- •Focus on developing the top 5 skills first - they have the highest impact on career success
- •Transferable skills open doors to related careers and provide flexibility
- •Balance technical skills with soft skills for well-rounded professional development
- •Entry-level positions prioritize foundational skills that can be built upon over time
What technology will you use?
Technology & Digital Skills
Essential technology proficiencies for First-Line Supervisors of Office and Administrative Support Workers
Technology Intensity
Very High
Digital Literacy Requirements
This career requires expert digital literacy
1
Basic
2
Intermediate
3
Advanced
4
Expert
Key Digital Competencies:
Advanced software proficiencySystem architecture understandingAutomation and scriptingEmerging technology adaptationTechnical problem-solving
🔥
Hot Technologies in Demand
These technologies are currently trending and highly sought after in this field
Intuit QuickBooks
🔥 Hot TechIBM SPSS Statistics
🔥 Hot TechTableau
🔥 Hot TechSlack
🔥 Hot TechSalesforce software
🔥 Hot TechMicrosoft Access
🔥 Hot TechOracle Database
🔥 Hot TechYardi software
🔥 Hot TechAdobe Acrobat
🔥 Hot TechMicrosoft SharePoint
🔥 Hot TechMicrosoft Outlook
🔥 Hot TechMicrosoft Dynamics
🔥 Hot TechTechnology Stack
Technology Stack Overview
Key technologies used in this career
Intuit QuickBooks
IBM SPSS Statistics
Tableau
Slack
Salesforce software
Microsoft Access
Oracle Database
Yardi software
Adobe Acrobat
Microsoft SharePoint
Microsoft Outlook
Microsoft Dynamics
📚 Technology Learning Resources
Recommended Certifications
- •Vendor-specific software certifications
- •Industry-recognized technology credentials
- •Professional development courses
Online Learning Platforms
- •LinkedIn Learning - Comprehensive technology courses
- •Coursera - University-level programs
- •Udemy - Practical skills training
💡 Technology Skill Development Tips
- •Focus on mastering hot technologies first - they're currently most in-demand
- •Build a portfolio demonstrating your proficiency with key tools and software
- •Stay current through continuous learning - technology evolves rapidly
- •Consider vendor certifications to validate your skills to employers
What's the work environment like?
🏢
Location
MOSTLY INDOOR
💪
Physical Demand
MODERATE
👥
Team Orientation
MOSTLY TEAM
🤝
Customer Interaction
CONSTANT
💡Is This Work Environment Right for You?
Consider these factors when evaluating if you'll thrive in this work environment:
- •Are you comfortable working in mostly indoor environments?
- •Can you meet moderate physical demands?
- •Do you enjoy mostly team team environments?
- •Are you comfortable working with safety protocols and protective equipment?
What are the key tasks?
Tasks & Responsibilities
21
Core Tasks
8
Daily Tasks
20
Work Activities
0
Emerging Tasks
Filter:
Sort by:
General Responsibilities (5)Management & Supervision (5)Operations & Execution (1)Training & Development (1)Analysis & Evaluation (2)Communication & Coordination (2)Documentation & Record-Keeping (2)Planning & Development (3)
1
Resolve customer complaints or answer customers' questions regarding policies and procedures.
🔴Daily
Importance:
General Responsibilities100% perform100%
2
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
🔴Daily
Importance:
Management & Supervision97% perform98%
3
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
🔴Daily
Importance:
General Responsibilities94% perform96%
4
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
🔴Daily
Importance:
Management & Supervision91% perform94%
5
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
🔴Daily
Importance:
Operations & Execution88% perform92%
6
Train or instruct employees in job duties or company policies or arrange for training to be provided.
🔴Daily
Importance:
Training & Development85% perform90%
7
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
🔴Daily
Importance:
Analysis & Evaluation82% perform88%
8
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
🔴Daily
Importance:
Analysis & Evaluation79% perform86%
9
Recruit, interview, and select employees.
🟡Weekly
Importance:
General Responsibilities76% perform84%
10
Interpret and communicate work procedures and company policies to staff.
🟡Weekly
Importance:
Communication & Coordination73% perform82%
💡 Key Takeaways
- •Daily tasks focus primarily on general responsibilities activities
- •33% of tasks are performed by most workers in this occupation
- •Career advancement brings increased leadership and strategic responsibilities
What career paths are available?
Career Pathways
0
Advancement Opportunities
0
Lateral Move Options
0%
Avg. Salary Increase
Advancement Opportunities
Typical career progression paths from First-Line Supervisors of Office and Administrative Support Workers
💡 Career Planning Tips
- •Most successful advancement happens after 3-5 years of experience
- •Lateral moves can provide valuable cross-functional experience for future leadership roles
- •Focus on developing skills that are transferable across multiple career paths
- •Consider industry trends when planning long-term career moves
Is this career right for you?
Personality & Values Fit
Is This Career Right for You?
First-Line Supervisors of Office and Administrative Support Workers professionals typically have a ECS Holland code and highly value support
EEnterprising
CConventional
SSocial
Important Personality Traits
Work styles that contribute to success as a First-Line Supervisors of Office and Administrative Support Workers
Integrity
Very ImportantIntegrity
Importance Level4.49
Dependability
Very ImportantDependability
Importance Level4.41
Leadership
Very ImportantLeadership
Importance Level4.37
Self-Control
Very ImportantSelf-Control
Importance Level4.37
Attention to Detail
Very ImportantAttention to Detail
Importance Level4.32
Stress Tolerance
Very ImportantStress Tolerance
Importance Level4.32
Complete Work Styles Profile
Integrity
4.5
Dependability
4.4
Leadership
4.4
Self-Control
4.4
Attention to Detail
4.3
Stress Tolerance
4.3
Concern for Others
4.3
Achievement/Effort
4.2
Cooperation
4.2
Adaptability/Flexibility
4.1
💡 Tips for Career Fit Success
- •While personality fit is important, skills can be developed with practice and training
- •Consider informational interviews to better understand the day-to-day personality requirements
- •Work environments vary by employer - research specific companies for cultural fit
- •Your interests and values may evolve - reassess periodically throughout your career
What education is required?
Education Level
Vocational school, on-the-job training, or associate degree
Typical duration: Varies
Preparation Level
Job Zone 3
Medium Preparation Needed
Experience Needed
Previous work-related skill, knowledge, or experience required
📚 Education Requirement
Required Level:Vocational school, on-the-job training, or associate degree
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Training:
Training of more than one year
💼 Experience Requirement
Previous work-related skill, knowledge, or experience required
Common pathways to gain experience:
- • Associate degree programs
- • Apprenticeships (1-2 years)
- • Vocational training with related experience
3
Job Zone Three: Medium Preparation Needed
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Associate degree programsApprenticeships (1-2 years)Vocational training with related experience
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