Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Insurance Claims and Policy Processing Clerks
SOC: 43-9041 O*NET: 43-9041.00
Median Salary
$48,450
per year
Job Growth
📉 -3.7%
Slower (2024-2034)
Annual Openings
20.3
projected jobs/year
Education Level
High school diploma or equivalent
Job Zone 2
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
What does a Insurance Claims and Policy Processing Clerks do?
How much can you earn?
Entry Level
$36,900
10th percentile
Early Career
$41,600
25th percentile
Median
$48,450
50th percentile
Experienced
$59,500
75th percentile
Top Earners
$73,100
90th percentile
National Salary Distribution
10th
$36,900
25th
$41,600
Middle 50%
MEDIAN
$48,450
Mean: $51,980
75th
$59,500
90th
$73,100
Middle 50% of earners
Median salary
Mean (average)
Key Insights
- •Salary range spans $36,200 from entry level to top earners
- •Middle 50% earn between $41,600 and $59,500
- •Salary spread is 36.9% around the median, showing moderate variation
- •Total national employment: 229,070 professionals
What's the job outlook?
Job Market Intelligence
Low Demand
Market demand
Medium Risk
Automation risk
Current Employment
National Employment:256,700
Top Industries
Finance and Insurance78.3%
Insurance Carriers and Related Activities77.4%
Agencies, Brokerages, and Other Insurance Related Activities42.8%
10-Year Outlook
Growth Rate:-3.7%
Annual Openings:20,300
Employment Projections
2024 (Current)256,700
Current
2034 (Projected)247,200
-3.7%
-9,500
Employment Change
-3.7%
Growth Rate
10
Year Projection
Growth Category: Decline
Geographic Salary & Employment Data
Explore where Insurance Claims and Policy Processing Clerks professionals work across the United States
Showing 15 of 50 locations
Texas
28,160 jobs$49,0901.37x
California
25,360 jobs$54,1200.95x
Florida
17,010 jobs$47,0801.17x
Ohio
11,680 jobs$47,9101.42x
Georgia
10,040 jobs$46,0601.39x
Illinois
9,160 jobs$46,9601.02x
Tennessee
8,810 jobs$46,1401.81x
Arizona
8,240 jobs$49,2701.73x
New York
7,480 jobs$57,6200.53x
North Carolina
7,110 jobs$46,5700.98x
Pennsylvania
6,640 jobs$46,8000.74x
Indiana
5,830 jobs$46,4501.23x
Michigan
5,820 jobs$46,7500.89x
Massachusetts
5,020 jobs$56,4000.93x
Virginia
4,890 jobs$46,7100.81x
Understanding the Data
Location Quotient (LQ):
- • LQ > 1.0: More jobs than national average
- • LQ = 1.0: Same as national average
- • LQ < 1.0: Fewer jobs than national average
Data Source:
Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), May 2024
Key Growth Factors
- •Employment decline projected
What skills do you need?
Top 10 Most Important Skills
#1
Time Management
100%
#2
Reading Comprehension
94%
#3
Speaking
86%
#4
Active Listening
80%
#5
Critical Thinking
74%
#6
Coordination
66%
#7
Social Perceptiveness
60%
#8
Writing
54%
#9
Service Orientation
46%
#10
Complex Problem Solving
40%
Skills Overview
Time Management
advanced5.0
100%
Reading Comprehension
advanced4.7
94%
Speaking
intermediate4.3
86%
Active Listening
intermediate4.0
80%
Critical Thinking
intermediate3.7
74%
Coordination
intermediate3.3
66%
Social Perceptiveness
intermediate3.0
60%
Writing
basic2.7
54%
Skills are rated on a scale of 0-5, with 5 being the most important. The complexity level indicates how advanced the skill typically needs to be.
Filter:
Sort by:
Time Management
advancedImportance100%
skills
5.0/5.0
Reading Comprehension
advancedImportance94%
abilities
4.7/5.0
Speaking
intermediateImportance86%
skills
4.3/5.0
Active Listening
intermediateImportance80%
skills
4.0/5.0
Critical Thinking
intermediateImportance74%
abilities
3.7/5.0
Coordination
intermediateImportance66%
skills
3.3/5.0
Social Perceptiveness
intermediateImportance60%
skills
3.0/5.0
Writing
basicImportance54%
skills
2.7/5.0
Service Orientation
basicImportance46%
skills
2.3/5.0
Complex Problem Solving
advancedImportance40%
abilities
2.0/5.0
Highly Transferable Skills
These skills are valuable across multiple career paths, making career transitions easier:
Interviewers, Except Eligibility and Loan100%
5 shared skills
Office Clerks, General90%
5 shared skills
Advertising and Promotions Managers82%
5 shared skills
Counter and Rental Clerks82%
5 shared skills
Court, Municipal, and License Clerks82%
5 shared skills
Credit Authorizers, Checkers, and Clerks82%
5 shared skills
Skills by Career Stage
Entry Level
Must Have:
- ✓Time Management
- ✓Speaking
- ✓Active Listening
Learn on the Job:
- →Coordination
- →Social Perceptiveness
- →Writing
Mid Career
Expected:
- ✓Time Management
- ✓Speaking
- ✓Active Listening
- ✓Reading Comprehension
Senior Level
Mastery Required:
- ★Speaking
- ★Active Listening
- ★Reading Comprehension
- ★Critical Thinking
Skill Development Tips
- •Focus on developing the top 5 skills first - they have the highest impact on career success
- •Transferable skills open doors to related careers and provide flexibility
- •Balance technical skills with soft skills for well-rounded professional development
- •Entry-level positions prioritize foundational skills that can be built upon over time
What technology will you use?
Technology & Digital Skills
Essential technology proficiencies for Insurance Claims and Policy Processing Clerks
Technology Intensity
Very High
Digital Literacy Requirements
This career requires expert digital literacy
1
Basic
2
Intermediate
3
Advanced
4
Expert
Key Digital Competencies:
Advanced software proficiencySystem architecture understandingAutomation and scriptingEmerging technology adaptationTechnical problem-solving
🔥
Hot Technologies in Demand
These technologies are currently trending and highly sought after in this field
Microsoft Access
🔥 Hot TechMicrosoft Outlook
🔥 Hot TechMicrosoft Office software
🔥 Hot TechMicrosoft Windows
🔥 Hot TechMicrosoft PowerPoint
🔥 Hot TechMicrosoft Excel
🔥 Hot TechMicrosoft Word
🔥 Hot TechTechnology Stack
Technology Stack Overview
Key technologies used in this career
Microsoft Access
Microsoft Outlook
Microsoft Office software
Microsoft Windows
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
📚 Technology Learning Resources
Recommended Certifications
- •Vendor-specific software certifications
- •Industry-recognized technology credentials
- •Professional development courses
Online Learning Platforms
- •LinkedIn Learning - Comprehensive technology courses
- •Coursera - University-level programs
- •Udemy - Practical skills training
💡 Technology Skill Development Tips
- •Focus on mastering hot technologies first - they're currently most in-demand
- •Build a portfolio demonstrating your proficiency with key tools and software
- •Stay current through continuous learning - technology evolves rapidly
- •Consider vendor certifications to validate your skills to employers
What's the work environment like?
🏢
Location
MOSTLY INDOOR
💪
Physical Demand
MODERATE
👥
Team Orientation
SOME TEAM
🤝
Customer Interaction
FREQUENT
💡Is This Work Environment Right for You?
Consider these factors when evaluating if you'll thrive in this work environment:
- •Are you comfortable working in mostly indoor environments?
- •Can you meet moderate physical demands?
- •Do you enjoy some team team environments?
- •Are you comfortable working with safety protocols and protective equipment?
What are the key tasks?
Tasks & Responsibilities
21
Core Tasks
8
Daily Tasks
20
Work Activities
0
Emerging Tasks
Filter:
Sort by:
Documentation & Record-Keeping (4)General Responsibilities (15)Training & Development (1)Management & Supervision (1)
1
Prepare insurance claim forms or related documents, and review them for completeness.
🔴Daily
Importance:
Documentation & Record-Keeping100% perform100%
2
Calculate amount of claim.
🔴Daily
Importance:
General Responsibilities97% perform98%
3
Post or attach information to claim file.
🔴Daily
Importance:
General Responsibilities94% perform96%
4
Transmit claims for payment or further investigation.
🔴Daily
Importance:
General Responsibilities91% perform94%
5
Contact insured or other involved persons to obtain missing information.
🔴Daily
Importance:
General Responsibilities88% perform92%
6
Review insurance policy to determine coverage.
🔴Daily
Importance:
General Responsibilities85% perform90%
7
Process and record new insurance policies and claims.
🔴Daily
Importance:
Documentation & Record-Keeping82% perform88%
8
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
🔴Daily
Importance:
Documentation & Record-Keeping79% perform86%
9
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
🟡Weekly
Importance:
Training & Development76% perform84%
10
Correspond with insured or agent to obtain information or to inform them of account status or changes.
🟡Weekly
Importance:
General Responsibilities73% perform82%
💡 Key Takeaways
- •Daily tasks focus primarily on documentation & record-keeping activities
- •33% of tasks are performed by most workers in this occupation
- •Career advancement brings increased leadership and strategic responsibilities
What career paths are available?
Career Pathways
0
Advancement Opportunities
0
Lateral Move Options
0%
Avg. Salary Increase
Advancement Opportunities
Typical career progression paths from Insurance Claims and Policy Processing Clerks
💡 Career Planning Tips
- •Most successful advancement happens after 3-5 years of experience
- •Lateral moves can provide valuable cross-functional experience for future leadership roles
- •Focus on developing skills that are transferable across multiple career paths
- •Consider industry trends when planning long-term career moves
Is this career right for you?
Personality & Values Fit
Is This Career Right for You?
Insurance Claims and Policy Processing Clerks professionals typically have a CES Holland code and highly value relationships
CConventional
EEnterprising
SSocial
Important Personality Traits
Work styles that contribute to success as a Insurance Claims and Policy Processing Clerks
Attention to Detail
CriticalAttention to Detail
Importance Level4.72
Dependability
CriticalDependability
Importance Level4.55
Integrity
CriticalIntegrity
Importance Level4.55
Cooperation
Very ImportantCooperation
Importance Level4.26
Self-Control
Very ImportantSelf-Control
Importance Level4.16
Concern for Others
ImportantConcern for Others
Importance Level3.96
Complete Work Styles Profile
Attention to Detail
4.7
Dependability
4.5
Integrity
4.5
Cooperation
4.3
Self-Control
4.2
Concern for Others
4.0
Independence
3.9
Stress Tolerance
3.9
Initiative
3.9
Achievement/Effort
3.8
💡 Tips for Career Fit Success
- •While personality fit is important, skills can be developed with practice and training
- •Consider informational interviews to better understand the day-to-day personality requirements
- •Work environments vary by employer - research specific companies for cultural fit
- •Your interests and values may evolve - reassess periodically throughout your career
What education is required?
Education Level
High school diploma or equivalent
Typical duration: High school diploma or GED
Preparation Level
Job Zone 2
Some Preparation Needed
Experience Needed
Some previous work-related skill, knowledge, or experience may be helpful
📚 Education Requirement
Required Level:High school diploma or equivalent
These occupations usually require a high school diploma and may require some vocational training or job-related course work.
Training:
Training of a few months to a year
💼 Experience Requirement
Some previous work-related skill, knowledge, or experience may be helpful
Common pathways to gain experience:
- • Some previous work-related skill, knowledge, or experience
- • Vocational school programs (6 months to 2 years)
- • Industry certifications helpful
2
Job Zone Two: Some Preparation Needed
These occupations usually require a high school diploma and may require some vocational training or job-related course work.
Some previous work-related skill, knowledge, or experienceVocational school programs (6 months to 2 years)Industry certifications helpful
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