Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
Social and Community Service Managers
SOC: 11-9151 O*NET: 11-9151.00
Median Salary
$78,240
per year
Job Growth
📈 6.4%
Faster (2024-2034)
Annual Openings
18.6
projected jobs/year
Education Level
Bachelor's degree or higher
Job Zone 4
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
What does a Social and Community Service Managers do?
How much can you earn?
Entry Level
$50,020
10th percentile
Early Career
$62,420
25th percentile
Median
$78,240
50th percentile
Experienced
$100,600
75th percentile
Top Earners
$129,820
90th percentile
National Salary Distribution
10th
$50,020
25th
$62,420
Middle 50%
MEDIAN
$78,240
Mean: $86,100
75th
$100,600
90th
$129,820
Middle 50% of earners
Median salary
Mean (average)
Key Insights
- •Salary range spans $79,800 from entry level to top earners
- •Middle 50% earn between $62,420 and $100,600
- •Salary spread is 48.8% around the median, showing high variation
- •Total national employment: 195,490 professionals
What's the job outlook?
Job Market Intelligence
Medium Demand
Market demand
Medium Risk
Automation risk
Current Employment
National Employment:219,800
Top Industries
Social Assistance40.3%
Individual and Family Services29.2%
Nursing and Residential Care Facilities13.7%
10-Year Outlook
Growth Rate:+6.4%
Annual Openings:18,600
Employment Projections
2024 (Current)219,800
Current
2034 (Projected)233,900
+6.4%
+14,100
Employment Change
+6.4%
Growth Rate
10
Year Projection
Growth Category: As fast as average
Geographic Salary & Employment Data
Explore where Social and Community Service Managers professionals work across the United States
Showing 15 of 50 locations
California
33,490 jobs$80,1601.46x
New York
17,850 jobs$93,1401.48x
Texas
12,040 jobs$69,7000.69x
Pennsylvania
8,470 jobs$74,2901.11x
Massachusetts
8,200 jobs$79,0501.78x
Florida
7,620 jobs$69,8600.61x
Illinois
7,050 jobs$76,1100.92x
Michigan
6,020 jobs$82,2501.08x
Minnesota
5,310 jobs$82,9901.43x
New Jersey
4,980 jobs$92,8400.92x
Georgia
4,670 jobs$71,5500.76x
Ohio
4,630 jobs$73,5200.66x
North Carolina
4,340 jobs$77,3200.70x
Connecticut
4,110 jobs$73,8001.93x
Maryland
4,080 jobs$83,1301.17x
Understanding the Data
Location Quotient (LQ):
- • LQ > 1.0: More jobs than national average
- • LQ = 1.0: Same as national average
- • LQ < 1.0: Fewer jobs than national average
Data Source:
Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), May 2024
Key Growth Factors
- •Average growth expected
What skills do you need?
Top 10 Most Important Skills
#1
Social Perceptiveness
100%
#2
Service Orientation
94%
#3
Monitoring
86%
#4
Coordination
80%
#5
Complex Problem Solving
74%
#6
Active Learning
66%
#7
Critical Thinking
60%
#8
Judgment and Decision Making
54%
#9
Time Management
46%
#10
Active Listening
40%
Skills Overview
Social Perceptiveness
advanced5.0
100%
Service Orientation
advanced4.7
94%
Monitoring
intermediate4.3
86%
Coordination
intermediate4.0
80%
Complex Problem Solving
advanced3.7
74%
Active Learning
intermediate3.3
66%
Critical Thinking
intermediate3.0
60%
Judgment and Decision Making
basic2.7
54%
Skills are rated on a scale of 0-5, with 5 being the most important. The complexity level indicates how advanced the skill typically needs to be.
Filter:
Sort by:
Social Perceptiveness
advancedImportance100%
skills
5.0/5.0
Service Orientation
advancedImportance94%
skills
4.7/5.0
Monitoring
intermediateImportance86%
skills
4.3/5.0
Coordination
intermediateImportance80%
skills
4.0/5.0
Complex Problem Solving
advancedImportance74%
abilities
3.7/5.0
Active Learning
intermediateImportance66%
abilities
3.3/5.0
Critical Thinking
intermediateImportance60%
abilities
3.0/5.0
Judgment and Decision Making
basicImportance54%
abilities
2.7/5.0
Time Management
basicImportance46%
skills
2.3/5.0
Active Listening
basicImportance40%
skills
2.0/5.0
Highly Transferable Skills
These skills are valuable across multiple career paths, making career transitions easier:
Firefighters82%
5 shared skills
Acupuncturists67%
5 shared skills
Air Traffic Controllers67%
5 shared skills
Camera Operators, Television, Video, and Film67%
5 shared skills
Nannies67%
5 shared skills
Concierges67%
5 shared skills
Skills by Career Stage
Entry Level
Must Have:
- ✓Social Perceptiveness
- ✓Service Orientation
- ✓Monitoring
- ✓Coordination
Learn on the Job:
- →Active Learning
- →Critical Thinking
- →Judgment and Decision Making
Mid Career
Expected:
- ✓Social Perceptiveness
- ✓Service Orientation
- ✓Monitoring
- ✓Coordination
Senior Level
Mastery Required:
- ★Social Perceptiveness
- ★Service Orientation
- ★Complex Problem Solving
Skill Development Tips
- •Focus on developing the top 5 skills first - they have the highest impact on career success
- •Transferable skills open doors to related careers and provide flexibility
- •Balance technical skills with soft skills for well-rounded professional development
- •Entry-level positions prioritize foundational skills that can be built upon over time
What technology will you use?
Technology & Digital Skills
Essential technology proficiencies for Social and Community Service Managers
Technology Intensity
High
Digital Literacy Requirements
This career requires advanced digital literacy
1
Basic
2
Intermediate
3
Advanced
4
Expert
Key Digital Competencies:
Proficiency with specialized softwareTechnical documentationData analysis toolsSystem integration
🔥
Hot Technologies in Demand
These technologies are currently trending and highly sought after in this field
Microsoft Access
🔥 Hot TechMicrosoft Outlook
🔥 Hot TechMicrosoft Dynamics
🔥 Hot TechMicrosoft Office software
🔥 Hot TechMicrosoft PowerPoint
🔥 Hot TechMicrosoft Project
🔥 Hot TechMicrosoft Excel
🔥 Hot TechMicrosoft Word
🔥 Hot TechTechnology Stack
Technology Stack Overview
Key technologies used in this career
Microsoft Access
Microsoft Outlook
Microsoft Dynamics
Microsoft Office software
Microsoft PowerPoint
Microsoft Project
Microsoft Excel
Microsoft Word
📚 Technology Learning Resources
Recommended Certifications
- •Vendor-specific software certifications
- •Industry-recognized technology credentials
- •Professional development courses
Online Learning Platforms
- •LinkedIn Learning - Comprehensive technology courses
- •Coursera - University-level programs
- •Udemy - Practical skills training
💡 Technology Skill Development Tips
- •Focus on mastering hot technologies first - they're currently most in-demand
- •Build a portfolio demonstrating your proficiency with key tools and software
- •Stay current through continuous learning - technology evolves rapidly
- •Consider vendor certifications to validate your skills to employers
What's the work environment like?
🏢
Location
MOSTLY INDOOR
💪
Physical Demand
MODERATE
👥
Team Orientation
CONSTANT TEAM
🤝
Customer Interaction
CONSTANT
💡Is This Work Environment Right for You?
Consider these factors when evaluating if you'll thrive in this work environment:
- •Are you comfortable working in mostly indoor environments?
- •Can you meet moderate physical demands?
- •Do you enjoy constant team team environments?
- •Are you comfortable working with safety protocols and protective equipment?
What are the key tasks?
Tasks & Responsibilities
16
Core Tasks
8
Daily Tasks
20
Work Activities
0
Emerging Tasks
Filter:
Sort by:
Documentation & Record-Keeping (2)Management & Supervision (3)Analysis & Evaluation (5)General Responsibilities (5)Planning & Development (1)
1
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
🔴Daily
Importance:
Documentation & Record-Keeping100% perform100%
2
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
🔴Daily
Importance:
Documentation & Record-Keeping97% perform98%
3
Direct activities of professional and technical staff members and volunteers.
🔴Daily
Importance:
Management & Supervision94% perform96%
4
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
🔴Daily
Importance:
Analysis & Evaluation91% perform94%
5
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
🔴Daily
Importance:
Management & Supervision88% perform92%
6
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
🔴Daily
Importance:
General Responsibilities85% perform90%
7
Research and analyze member or community needs to determine program directions and goals.
🔴Daily
Importance:
Analysis & Evaluation82% perform88%
8
Speak to community groups to explain and interpret agency purposes, programs, and policies.
🔴Daily
Importance:
General Responsibilities79% perform86%
9
Recruit, interview, and hire or sign up volunteers and staff.
🟡Weekly
Importance:
General Responsibilities76% perform84%
10
Represent organizations in relations with governmental and media institutions.
🟡Weekly
Importance:
General Responsibilities73% perform82%
💡 Key Takeaways
- •Daily tasks focus primarily on documentation & record-keeping activities
- •44% of tasks are performed by most workers in this occupation
- •Career advancement brings increased leadership and strategic responsibilities
What career paths are available?
Career Pathways
0
Advancement Opportunities
0
Lateral Move Options
0%
Avg. Salary Increase
Advancement Opportunities
Typical career progression paths from Social and Community Service Managers
💡 Career Planning Tips
- •Most successful advancement happens after 3-5 years of experience
- •Lateral moves can provide valuable cross-functional experience for future leadership roles
- •Focus on developing skills that are transferable across multiple career paths
- •Consider industry trends when planning long-term career moves
Is this career right for you?
Personality & Values Fit
Is This Career Right for You?
Social and Community Service Managers professionals typically have a ESC Holland code and highly value relationships
EEnterprising
SSocial
CConventional
Important Personality Traits
Work styles that contribute to success as a Social and Community Service Managers
Leadership
CriticalLeadership
Importance Level4.85
Integrity
CriticalIntegrity
Importance Level4.85
Dependability
CriticalDependability
Importance Level4.75
Adaptability/Flexibility
CriticalAdaptability/Flexibility
Importance Level4.72
Initiative
CriticalInitiative
Importance Level4.71
Self-Control
CriticalSelf-Control
Importance Level4.67
Complete Work Styles Profile
Leadership
4.8
Integrity
4.8
Dependability
4.8
Adaptability/Flexibility
4.7
Initiative
4.7
Self-Control
4.7
Stress Tolerance
4.6
Cooperation
4.5
Persistence
4.5
Concern for Others
4.5
💡 Tips for Career Fit Success
- •While personality fit is important, skills can be developed with practice and training
- •Consider informational interviews to better understand the day-to-day personality requirements
- •Work environments vary by employer - research specific companies for cultural fit
- •Your interests and values may evolve - reassess periodically throughout your career
What education is required?
Education Level
Bachelor's degree or higher
Typical duration: 4 years
Preparation Level
Job Zone 4
Considerable Preparation Needed
Experience Needed
A considerable amount of work-related skill, knowledge, or experience needed
📚 Education Requirement
Required Level:Bachelor's degree or higher
Most of these occupations require a four-year bachelor's degree, but some do not.
Training:
Significant preparation with related work experience
💼 Experience Requirement
A considerable amount of work-related skill, knowledge, or experience needed
Common pathways to gain experience:
- • Bachelor's degree in related field
- • Several years of work experience
- • Professional certifications often required
4
Job Zone Four: Considerable Preparation Needed
Most of these occupations require a four-year bachelor's degree, but some do not.
Bachelor's degree in related fieldSeveral years of work experienceProfessional certifications often required
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