Customer Service Support/Call Center/Teleservice Operation at Northwood Technical College in Rice Lake, WI

Business, Management & Marketing ASSOCIATE CIP 52.0411

Total Graduates

18

Class of 2023

Male Graduates

22%

4 of 18

Female Graduates

78%

14 of 18

Annual Tuition

$4,524

In-state rate

Program Overview

Program Details

Program Name Customer Service Support/Call Center/Teleservice Operation.
Degree Level ASSOCIATE
CIP Code 52.0411
Program Family Business, Management & Marketing

Recent Outcomes

Total Completions 18 graduates
Award Year 2023
Gender Distribution 22% male, 78% female

Career Outcomes for Graduates

Primary Career Path

Average Starting Salary

$42,830

10-Year Job Growth

-5.5%

Career Readiness Score

70/100
100% Program Match

Related Career Paths

Career Title Starting Salary Growth Rate Skill Match Mapping
$34,264-5.5%
75%
primary100% confidence
Order Clerks SOC: 43-4151
$35,728-17.2%
75%
primary100% confidence

Salary Progression

Starting Salary

$32,123

Peak Salary

$53,538

Total Growth

+67%

Skills You'll Gain

Skills Covered in Program (3)

Service Orientation
Active Listening
Speaking

Career Preparation

This program covers the essential skills needed for your target career.

Career Readiness Assessment

Technical Skills Alignment

75%

Education Level Match

85%

Note: Career outcomes and salary data are based on national averages and industry projections. Actual results may vary based on location, experience, and individual circumstances.

Your Future Work Environment

🏢

Mixed

Setting

💪

Moderate

Physical Demands

👥

Small Team

Team Size

✈️

Occasional

Travel

Work Schedule

✓ Regular Hours Flexible

Indoor/Outdoor

50% indoor

Autonomy Level

Moderate

Overtime Expectations

Regular hours are typical, overtime is rare

Customer Interaction

Moderate

Technology & Tools You'll Master

Digital Literacy Required

ADVANCED

Technology Intensity

VERY_HIGH

Essential Software

Intuit QuickBooks Microsoft Access Adobe Acrobat Microsoft Outlook Microsoft Dynamics SAP software Microsoft Office software Microsoft PowerPoint Microsoft Excel

Important Software

Slack Salesforce software Oracle Database Yardi software Microsoft SharePoint Oracle PeopleSoft Adobe Creative Cloud software Adobe Illustrator Adobe Photoshop MEDITECH software

Digital Competencies You'll Develop

Advanced software proficiency
System architecture understanding
Automation and scripting
Emerging technology adaptation
Technical problem-solving
Proficiency with specialized software
Technical documentation
Data analysis tools
System integration
💡

Note: This program will equip you with advanced level digital skills. The software and technologies listed are based on typical industry requirements for Customer Service Support/Call Center/Teleservice Operation..

Is This Career Right for You?

Interest Profile (Holland Codes)

C
Conventional
E
Enterprising
S
Social

organizing, systematizing, and working with data; leading, influencing, and persuading others; helping and working with people

What does this mean? ▼

This career is best suited for people who enjoy:

  • Organization
  • Data management
  • Leadership roles
  • Sales
  • Helping others
  • Teaching

Ideal Candidate Profile

👤 Personality Traits

Organized
Detail-oriented
Confident
Persuasive
Empathetic
Patient

💡 Interests

Organization
Data management
Leadership roles
Sales
Helping others
Teaching

Work Values

Active Listening
Service Orientation
Speaking
Helping others
Achievement
Accuracy

Ask Yourself These Questions

1

Do you enjoy organizing, systematizing, and working with data; leading, influencing, and persuading others; helping and working with people?

2

Are you comfortable working mixed with moderate physical demands?

3

Do you enjoy collaborating with team members?

4

Do you value active listening?

5

Are you willing to develop the technical skills required for this field?

This Career May Be Great For You If:

  • People-oriented individuals who enjoy helping others
  • Natural leaders who enjoy persuading and influencing
  • Detail-oriented individuals who value organization

Consider These Challenges:

  • Those who prefer working independently
  • Those who avoid public speaking or sales
  • Those who dislike repetitive tasks
💭

Note: This assessment is based on typical requirements and characteristics for careers in this field. Individual experiences may vary. Consider your own interests, values, and goals when making career decisions.

Institution

Location Rice Lake, WI

Cost Information

In-State Tuition $4,524
Out-of-State Tuition $6,583

Program Information

CIP Code: 52.0411
CIP Family: 52
IPEDS ID: