Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
First-Line Supervisors of Gambling Services Workers
SOC: 39-1013 O*NET: 39-1013.00
Median Salary
$61,590
per year
Job Growth
➡️ 2%
Average (2024-2034)
Annual Openings
3.3
projected jobs/year
Education Level
High school diploma or equivalent
Job Zone 2
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
What does a First-Line Supervisors of Gambling Services Workers do?
How much can you earn?
Entry Level
$38,360
10th percentile
Early Career
$49,190
25th percentile
Median
$61,590
50th percentile
Experienced
$74,080
75th percentile
Top Earners
$82,370
90th percentile
National Salary Distribution
10th
$38,360
25th
$49,190
Middle 50%
MEDIAN
$61,590
Mean: $62,600
75th
$74,080
90th
$82,370
Middle 50% of earners
Median salary
Mean (average)
Key Insights
- •Salary range spans $44,010 from entry level to top earners
- •Middle 50% earn between $49,190 and $74,080
- •Salary spread is 40.4% around the median, showing high variation
- •Total national employment: 25,530 professionals
What's the job outlook?
Job Market Intelligence
Medium Demand
Market demand
Medium Risk
Automation risk
Current Employment
National Employment:32,500
Top Industries
Performing Arts, Spectator Sports, and Related Industries1.5%
Other Services (except Public Administration)1.4%
Religious, Grantmaking, Civic, Professional, and Similar Organizations1.4%
10-Year Outlook
Growth Rate:+2%
Annual Openings:3,300
Employment Projections
2024 (Current)32,500
Current
2034 (Projected)33,100
+2%
+600
Employment Change
+2%
Growth Rate
10
Year Projection
Growth Category: As fast as average
Geographic Salary & Employment Data
Explore where First-Line Supervisors of Gambling Services Workers professionals work across the United States
Showing 15 of 38 locations
Nevada
5,640 jobs$62,94022.29x
California
3,160 jobs$64,3201.06x
New Jersey
1,150 jobs$61,9001.64x
Oklahoma
1,150 jobs$54,1704.10x
Florida
1,030 jobs$59,2000.63x
Mississippi
1,020 jobs$56,8405.29x
Washington
840 jobs$75,7501.43x
Indiana
830 jobs$60,2201.56x
Pennsylvania
780 jobs$62,2500.78x
Montana
770 jobs$33,5309.10x
Michigan
730 jobs$60,0801.01x
Maryland
690 jobs$71,0001.52x
Minnesota
690 jobs$47,3801.44x
Arizona
580 jobs$65,5801.10x
New York
570 jobs$72,3300.36x
Understanding the Data
Location Quotient (LQ):
- • LQ > 1.0: More jobs than national average
- • LQ = 1.0: Same as national average
- • LQ < 1.0: Fewer jobs than national average
Data Source:
Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), May 2024
Key Growth Factors
- •Average growth expected
What skills do you need?
Top 10 Most Important Skills
#1
Service Orientation
100%
#2
Monitoring
94%
#3
Active Listening
86%
#4
Speaking
80%
#5
Critical Thinking
74%
#6
Reading Comprehension
66%
#7
Social Perceptiveness
60%
#8
Time Management
54%
#9
Management of Personnel Resources
46%
#10
Coordination
40%
Skills Overview
Service Orientation
advanced5.0
100%
Monitoring
advanced4.7
94%
Active Listening
intermediate4.3
86%
Speaking
intermediate4.0
80%
Critical Thinking
intermediate3.7
74%
Reading Comprehension
basic3.3
66%
Social Perceptiveness
intermediate3.0
60%
Time Management
basic2.7
54%
Skills are rated on a scale of 0-5, with 5 being the most important. The complexity level indicates how advanced the skill typically needs to be.
Filter:
Sort by:
Service Orientation
advancedImportance100%
skills
5.0/5.0
Monitoring
advancedImportance94%
skills
4.7/5.0
Active Listening
intermediateImportance86%
skills
4.3/5.0
Speaking
intermediateImportance80%
skills
4.0/5.0
Critical Thinking
intermediateImportance74%
abilities
3.7/5.0
Reading Comprehension
basicImportance66%
abilities
3.3/5.0
Social Perceptiveness
intermediateImportance60%
skills
3.0/5.0
Time Management
basicImportance54%
skills
2.7/5.0
Management of Personnel Resources
basicImportance46%
skills
2.3/5.0
Coordination
basicImportance40%
skills
2.0/5.0
Highly Transferable Skills
These skills are valuable across multiple career paths, making career transitions easier:
Food Service Managers100%
5 shared skills
Parking Enforcement Workers90%
5 shared skills
Counter and Rental Clerks82%
5 shared skills
Court, Municipal, and License Clerks82%
5 shared skills
Credit Authorizers, Checkers, and Clerks82%
5 shared skills
First-Line Supervisors of Firefighting and Prevention Workers82%
5 shared skills
Skills by Career Stage
Entry Level
Must Have:
- ✓Service Orientation
- ✓Monitoring
- ✓Active Listening
- ✓Speaking
Learn on the Job:
- →Social Perceptiveness
- →Time Management
- →Reading Comprehension
Mid Career
Expected:
- ✓Service Orientation
- ✓Monitoring
- ✓Active Listening
- ✓Speaking
Senior Level
Mastery Required:
- ★Service Orientation
- ★Active Listening
- ★Speaking
- ★Critical Thinking
Skill Development Tips
- •Focus on developing the top 5 skills first - they have the highest impact on career success
- •Transferable skills open doors to related careers and provide flexibility
- •Balance technical skills with soft skills for well-rounded professional development
- •Entry-level positions prioritize foundational skills that can be built upon over time
What technology will you use?
Technology & Digital Skills
Essential technology proficiencies for First-Line Supervisors of Gambling Services Workers
Technology Intensity
Medium
Digital Literacy Requirements
This career requires intermediate digital literacy
1
Basic
2
Intermediate
3
Advanced
4
Expert
Key Digital Competencies:
Office productivity softwareIndustry-specific applicationsBasic data entry and managementDigital communication tools
🔥
Hot Technologies in Demand
These technologies are currently trending and highly sought after in this field
Microsoft Access
🔥 Hot TechMicrosoft Outlook
🔥 Hot TechMicrosoft Office software
🔥 Hot TechMicrosoft PowerPoint
🔥 Hot TechMicrosoft Project
🔥 Hot TechMicrosoft Excel
🔥 Hot TechMicrosoft Word
🔥 Hot TechTechnology Stack
Technology Stack Overview
Key technologies used in this career
Microsoft Access
Microsoft Outlook
Microsoft Office software
Microsoft PowerPoint
Microsoft Project
Microsoft Excel
Microsoft Word
📚 Technology Learning Resources
Recommended Certifications
- •Vendor-specific software certifications
- •Industry-recognized technology credentials
- •Professional development courses
Online Learning Platforms
- •LinkedIn Learning - Comprehensive technology courses
- •Coursera - University-level programs
- •Udemy - Practical skills training
💡 Technology Skill Development Tips
- •Focus on mastering hot technologies first - they're currently most in-demand
- •Build a portfolio demonstrating your proficiency with key tools and software
- •Stay current through continuous learning - technology evolves rapidly
- •Consider vendor certifications to validate your skills to employers
What's the work environment like?
🏢
Location
MOSTLY INDOOR
💪
Physical Demand
MODERATE
👥
Team Orientation
CONSTANT TEAM
🤝
Customer Interaction
CONSTANT
💡Is This Work Environment Right for You?
Consider these factors when evaluating if you'll thrive in this work environment:
- •Are you comfortable working in mostly indoor environments?
- •Can you meet moderate physical demands?
- •Do you enjoy constant team team environments?
- •Are you comfortable working with safety protocols and protective equipment?
What are the key tasks?
Tasks & Responsibilities
21
Core Tasks
8
Daily Tasks
20
Work Activities
0
Emerging Tasks
Filter:
Sort by:
General Responsibilities (14)Operations & Execution (2)Documentation & Record-Keeping (4)Analysis & Evaluation (1)
1
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
🔴Daily
Importance:
General Responsibilities100% perform100%
2
Respond to and resolve patrons' complaints.
🔴Daily
Importance:
General Responsibilities97% perform98%
3
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
🔴Daily
Importance:
General Responsibilities94% perform96%
4
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
🔴Daily
Importance:
Operations & Execution91% perform94%
5
Monitor payment of hand-delivered jackpots to ensure promptness.
🔴Daily
Importance:
General Responsibilities88% perform92%
6
Greet customers and ask about the quality of service they are receiving.
🔴Daily
Importance:
General Responsibilities85% perform90%
7
Perform paperwork required for monetary transactions.
🔴Daily
Importance:
Operations & Execution82% perform88%
8
Explain and interpret house rules, such as game rules or betting limits, for patrons.
🔴Daily
Importance:
General Responsibilities79% perform86%
9
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
🟡Weekly
Importance:
Documentation & Record-Keeping76% perform84%
10
Reset slot machines after payoffs.
🟡Weekly
Importance:
General Responsibilities73% perform82%
💡 Key Takeaways
- •Daily tasks focus primarily on general responsibilities activities
- •33% of tasks are performed by most workers in this occupation
- •Career advancement brings increased leadership and strategic responsibilities
What career paths are available?
Career Pathways
0
Advancement Opportunities
0
Lateral Move Options
0%
Avg. Salary Increase
Advancement Opportunities
Typical career progression paths from First-Line Supervisors of Gambling Services Workers
💡 Career Planning Tips
- •Most successful advancement happens after 3-5 years of experience
- •Lateral moves can provide valuable cross-functional experience for future leadership roles
- •Focus on developing skills that are transferable across multiple career paths
- •Consider industry trends when planning long-term career moves
Is this career right for you?
Personality & Values Fit
Is This Career Right for You?
First-Line Supervisors of Gambling Services Workers professionals typically have a ECR Holland code and highly value relationships
EEnterprising
CConventional
RRealistic
Important Personality Traits
Work styles that contribute to success as a First-Line Supervisors of Gambling Services Workers
Integrity
CriticalIntegrity
Importance Level4.79
Self-Control
CriticalSelf-Control
Importance Level4.63
Stress Tolerance
CriticalStress Tolerance
Importance Level4.57
Dependability
Very ImportantDependability
Importance Level4.48
Attention to Detail
Very ImportantAttention to Detail
Importance Level4.34
Cooperation
Very ImportantCooperation
Importance Level4.27
Complete Work Styles Profile
Integrity
4.8
Self-Control
4.6
Stress Tolerance
4.6
Dependability
4.5
Attention to Detail
4.3
Cooperation
4.3
Concern for Others
4.1
Initiative
4.1
Leadership
4.0
Social Orientation
4.0
💡 Tips for Career Fit Success
- •While personality fit is important, skills can be developed with practice and training
- •Consider informational interviews to better understand the day-to-day personality requirements
- •Work environments vary by employer - research specific companies for cultural fit
- •Your interests and values may evolve - reassess periodically throughout your career
What education is required?
Education Level
High school diploma or equivalent
Typical duration: High school diploma or GED
Preparation Level
Job Zone 2
Some Preparation Needed
Experience Needed
Some previous work-related skill, knowledge, or experience may be helpful
📚 Education Requirement
Required Level:High school diploma or equivalent
These occupations usually require a high school diploma and may require some vocational training or job-related course work.
Training:
Training of a few months to a year
💼 Experience Requirement
Some previous work-related skill, knowledge, or experience may be helpful
Common pathways to gain experience:
- • Some previous work-related skill, knowledge, or experience
- • Vocational school programs (6 months to 2 years)
- • Industry certifications helpful
2
Job Zone Two: Some Preparation Needed
These occupations usually require a high school diploma and may require some vocational training or job-related course work.
Some previous work-related skill, knowledge, or experienceVocational school programs (6 months to 2 years)Industry certifications helpful
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