Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Switchboard Operators, Including Answering Service
SOC: 43-2011 O*NET: 43-2011.00
Median Salary
$38,370
per year
Job Growth
📉 -26.3%
Slower (2024-2034)
Annual Openings
2.8
projected jobs/year
Education Level
High school diploma or equivalent
Job Zone 2
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Overview
Compensation & Benefits
Salary Distribution by Percentile
Understanding where you might fall in the salary range based on experience and location.
10th
$23,022
25th
$30,696
50th (Median)
$38,370
75th
$46,044
90th
$57,555
Percentile Explained: If you're in the 75th percentile, you earn more than 75% of workers in this occupation. Entry-level positions typically fall in the 10th-25th percentile range, while experienced professionals often reach the 75th-90th percentile.
Typical Benefits Package
Health & Wellness
- ✓Health Insurance
- ✓Dental Insurance
- ✓Vision Insurance
- ✓Mental Health Support
- ✓Wellness Programs
Financial Benefits
- ✓401(k) Retirement Plan
- ✓Employer Match (typically 3-6%)
- ✓Profit Sharing
- ✓Stock Options
- ✓Performance Bonuses
Work-Life Balance
- ✓Paid Time Off (15-25 days)
- ✓Paid Sick Leave
- ✓Flexible Work Arrangements
- ✓Remote Work Options
- ✓Parental Leave
Professional Development
- ✓Tuition Reimbursement
- ✓Professional Certifications
- ✓Conference Attendance
- ✓Training Programs
- ✓Mentorship Opportunities
Note: Benefits vary widely by employer, company size, and location. Large corporations and tech companies often offer more comprehensive packages, while small businesses may offer fewer benefits but more flexibility. Always review the complete compensation package, not just base salary.
Job Market Intelligence
Job Market Intelligence
Low Demand
Market demand
Medium Risk
Automation risk
Current Employment
National Employment:36,600
10-Year Outlook
Growth Rate:-26.3%
Annual Openings:2,800
Employment Projections
2024 (Current)36,600
Current
2034 (Projected)27,000
-26.3%
-9,600
Employment Change
-26.3%
Growth Rate
10
Year Projection
Growth Category: Decline
Key Growth Factors
- •Employment decline projected
Top Skills
✓
Active Listening
Active Listening
✓
Speaking
Speaking
✓
Social Perceptiveness
Social Perceptiveness
✓
Service Orientation
Service Orientation
✓
Coordination
Coordination
✓
Reading Comprehension
Reading Comprehension
Key Knowledge Areas
✓
Customer and Personal Service
✓
English Language
✓
Administrative
✓
Computers and Electronics
✓
Telecommunications
Education & Training
Education Required
High school diploma or equivalent
Experience Required
Some previous work-related skill, knowledge, or experience may be helpful
Job Training
Training of a few months to a year