Customer Service Management at Waukesha County Technical College in Pewaukee, WI

Business, Management & Marketing CERTIFICATE CIP 52.0207

Total Graduates

12

Class of 2024

Male Graduates

25%

3 of 12

Female Graduates

75%

9 of 12

Annual Tuition & Fees

$4,694

In-state, incl. fees

Program Overview

Program Details

Program Name Customer Service Management.
Degree Level CERTIFICATE
CIP Code 52.0207
Program Family Business, Management & Marketing

Recent Outcomes

Total Completions 12 graduates
Award Year 2024
Gender Distribution 25% male, 75% female

Verified Program Outcomes

Completion and employment results reported to the U.S. Department of Labor for Waukesha County Technical College programs on the state Eligible Training Provider List. Missing values ("—") mean the state suppressed or did not report that metric — they never mean zero.

ProgramCompletion rateEmployed 6 mo after exitEmployed 1 yr after exitMedian quarterly earnings
Business Management38%78%64%$8,635
Leadership Development50%84%65%$15,405
Organizational Leadership59%88%64%$13,979
Customer Service Specialist90%86%69%$8,806
Supply Chain Management64%84%58%$12,225
Quality Management63%95%75%$16,245
Supply Chain Professional76%91%41%$14,917

In the Business Management program at Waukesha County Technical College, 78% of students were employed within 6 months of exit, and 38% completed the program, and median earnings in the second quarter after exit were $8,635 (U.S. Department of Labor, PY 2023).

In the Leadership Development program at Waukesha County Technical College, 84% of students were employed within 6 months of exit, and 50% completed the program, and median earnings in the second quarter after exit were $15,405 (U.S. Department of Labor, PY 2023).

In the Organizational Leadership program at Waukesha County Technical College, 88% of students were employed within 6 months of exit, and 59% completed the program, and median earnings in the second quarter after exit were $13,979 (U.S. Department of Labor, PY 2023).

In the Customer Service Specialist program at Waukesha County Technical College, 86% of students were employed within 6 months of exit, and 90% completed the program, and median earnings in the second quarter after exit were $8,806 (U.S. Department of Labor, PY 2023).

In the Supply Chain Management program at Waukesha County Technical College, 84% of students were employed within 6 months of exit, and 64% completed the program, and median earnings in the second quarter after exit were $12,225 (U.S. Department of Labor, PY 2023).

In the Quality Management program at Waukesha County Technical College, 95% of students were employed within 6 months of exit, and 63% completed the program, and median earnings in the second quarter after exit were $16,245 (U.S. Department of Labor, PY 2023).

In the Supply Chain Professional program at Waukesha County Technical College, 91% of students were employed within 6 months of exit, and 76% completed the program, and median earnings in the second quarter after exit were $14,917 (U.S. Department of Labor, PY 2023).

Source: U.S. Department of Labor, WIOA participant outcomes (trainingproviderresults.gov), PY 2023.

Career Outcomes for Graduates

Primary Career Path

Average Starting Salary

$108,390

10-Year Job Growth

+4.6%

Career Readiness Score

70/100
100% Program Match

Related Career Paths

Career Title Starting Salary Growth Rate Skill Match Mapping
$86,712+4.6%
75%
primary100% confidence
$52,912-0.3%
75%
primary100% confidence

Salary Progression

Starting Salary

$81,293

Peak Salary

$135,488

Total Growth

+67%

Skills You'll Gain

Skills Covered in Program (8)

Reading Comprehension
Time Management
Active Listening
Speaking
Coordination
Critical Thinking
Writing
Negotiation

Career Preparation

This program covers the essential skills needed for your target career.

Career Readiness Assessment

Technical Skills Alignment

75%

Education Level Match

85%

Note: Career outcomes and salary data are based on national averages and industry projections. Actual results may vary based on location, experience, and individual circumstances.

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Institution

Location Pewaukee, WI

Cost Information

In-State Tuition and Fees $4,694
Out-of-State Tuition and Fees $6,887
Average Net Price $10,827

Program Information

CIP Code: 52.0207
CIP Family: 52
IPEDS ID:
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